Privacy Policy

This policy applies to the EcoLifeInsure website and to the comparison and application services provided through it. EcoLifeInsure is a comparison and distribution platform. Insurance products are issued by the relevant insurer, and each insurer handles the information it receives under its own privacy policy.

We collect only the information needed to prepare a quote and process an application:

• Cover details: visa subclass, cover start and end dates, cover type, and the number of adults and children to be covered.
• Date of birth for each person to be covered, because age can affect the premium an insurer publishes.
• Applicant details you enter during an application: name, gender where required by the insurer, nationality, passport number where required, contact email and mobile number, and residential or postal address.
• Account details if you create an account: your name, email address and an encrypted password managed by our authentication provider.
• Technical and usage information: pages visited, referring website, and campaign parameters included in the link you arrived from.

We do not ask for payment card numbers on this website. Where payment is required, card details are entered directly with a payment provider and are not stored by EcoLifeInsure.

• To match your details against the plans insurers have made available and to show currently valid pricing.
• To create and store your quote so you can return to it later.
• To prepare and submit an application to the insurer you select.
• To contact you about a quote or application you have started.
• To operate, secure and improve the website, including diagnosing faults and preventing misuse.
• To meet record-keeping obligations that apply to the distribution of insurance products.

We do not sell your personal information.

Your information may be shared with:

• The insurer whose plan you select, so the insurer can assess and issue your cover.
• Service providers that host our platform, send transactional email, or process payments, in each case only to the extent needed to deliver the service.
• Regulators, law enforcement or other parties where disclosure is required or authorised by law.

Information is stored in managed cloud infrastructure with access limited to authorised personnel, encrypted connections, and role-based controls on internal systems. Some service providers may store or process data outside Australia. We take reasonable steps to ensure providers handle information consistently with Australian privacy obligations.

No method of transmission or storage is completely secure. If you become aware of a security concern, please contact us so it can be investigated.

Quotes, applications and related records are retained for as long as needed to provide the service and to meet legal, insurance and financial record-keeping requirements. Records relating to a policy or a payment are not deleted where retention is required; they are instead closed or deactivated.

• You may request access to the personal information we hold about you.
• You may ask us to correct information that is inaccurate or out of date.
• You may withdraw an application before it is submitted to an insurer.
• You may opt out of non-essential email at any time; we will still send messages necessary to complete a quote, application or policy.
• You may ask us to close your account, subject to records we are required to retain.

We use cookies and similar storage to keep you signed in, remember your quote, and understand how the site is used. You can block or delete cookies in your browser, though parts of the site may not work as intended.

If you have a privacy question or complaint, contact us through the contact page. We will acknowledge your enquiry and respond within a reasonable period. If you are not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner.

We may update this policy as the platform develops or as legal requirements change. The current version is always published on this page.